Articles usually arrive within five days.
Books take longer, those from nearby libraries often come in a few days, but one week to ten days is usual for ILL.
Rare and special materials often take longer, and sometimes no library is able to lend those.
Notifications of available items and other interlibrary loan correspondence are sent to the email address on file.
Physical loans can be picked up at the Circulation Desk at the library. You must present your EWU ID before checkout.
Articles can be viewed online via your interlibrary loan account. They are available for 30 days from the time that you are notified after which they are deleted automatically.
Loans must be returned to either the JFK or Spokane Academic Library.
You are eligible to use interlibrary loan if you are a currently enrolled student, a faculty member, or an employee at Eastern.
However, if you have very overdue ILL materials you may be blocked from borrowing more until all overdue items are returned.
There is no charge for using interlibrary loan. However, if you lose a physical item, you will be charged for its replacement cost. This amount is determined by the lending library, but a replacement fee of $100 is typical.
You can request the following types of items through interlibrary loan.
If you request an item that is checked out, missing, or on reserve, please indicate this information in the notes field of the interlibrary loan request form.
Due to the heavy volume of requests that interlibrary loan receives, please submit no more than 10 requests per week.
The due date for a physical item is printed on the book band. This date is assigned by the lending library and varies depending on the lending library's loan policies. One month is a typical interlibrary loan period. Some lending libraries allow renewals, others do not.
Sometimes a lending library will recall a book that it has lent out via ILL. This happens when the item is needed by one of their own students or professors.
This means that the borrowing period will be cut short and the book must be returned right away. We will send you an email message telling you that the book has been recalled and that the due date has changed.
Please return the item as quickly as you can- this helps us maintain a good relationship with the lending library so we can continue borrowing from them in the future.
If you still need that item you might try ordering it again via ILL and we will do our best to get it from another library. However it can be difficult, or even impossible, to reorder rare materials.
That depends. If we catch the request before a potential lending library receives it, we can cancel it. If the lending library has already shipped the item it is too late. Please let us know quickly if you wish to cancel a request, and we will try. It does help us save staff time and costs.
Let us know and we will contact the lender. The lending library will send us an invoice for the replacement of the book. Replacement costs vary a great deal, and each library has it's own policies. Replacement fees can be quite high, $100 or more is typical. We will have to pass this cost on to you by adding this fee to your EWU library account. DO NOT buy a replacement copy until we find out if the lender will accept it; some libraries will not accept replacement copies.
Meanwhile keep looking for the lost book!
I just received an email notification that my article has arrived, but I can't see the pdf file!
First you need to log into your ILL account (we send a link in the email, but you can also log in directly through the ILL account page). After you have logged in, go to the navigation links on the left, and click on Electronically Received Articles under View. This opens the Electronically Received Article page, now you can see the pdf file as well as any other currently "active" article pdf files.
Hours: 7:30 am–4:00 pm, M–F
Problems or emergencies:
Contact the ILL department during business hours. If you need to report a problem after 5:00pm or during the weekend, please contact the Circulation Desk 509-359-7888.