× We are working remotely to support you! Online and streaming content accessible 24/7. Lobby Service for library materials & equipment pickup, and JFK Study Hall. For details see Library Access for Winter 2020
All of our databases may be accessed from any computer connected to the Internet, with your NetID username and password. This username/password is the same one that you use to log into campus computers, the wireless network, NetStorage,etc.
If you have problems logging in, see below.
NOTE: If you can access one database, but not another (such as EBSCOhost databases are working fine, but you cannot access ProQuest databases), please contact the Reference Desk at Ask a Librarian. We need to know when specific databases are not working!
1. Have you created a NetID/Single Sign On password? (Your EagleNET PIN will not work.)
Yes! Proceed to question 3.
2. Did you recently change your password?
Yes! Proceed to question 4.
No. Then there is something wrong with your password, such as it expired (password is good for only 120 days), or something is wrong with your account. To change your password, go to accounts.ewu.edu. For further help with your account, contact the OIT Help Desk
3. Did you connect to the EWU Libraries authentication page, pictured below?
Yes! Type in your NetID and password.
No. There are a few possible reasons why you are not seeing the page above. Try clearing out your cookies and your cache. But don't disable cookies entirely! Your computer must be able to accept all cookies for this service to work. To change the cookies setting, under Tools or Options in your browser, look for the Privacy or Security tab.
4. Can you access Canvas https://canvas.ewu.edu or another resource that required you to log in with your NetID
5. Do you have your cookies disabled or limited on your Internet browser?
Your computer must be able to accept all cookies for this service to work. To change the cookies setting, under Options in your browser, look for the Privacy or Security tab.
6. Does your browser block pop-up windows?
Some of our databases require pop-up windows. Changing your browser settings to allow pop-ups may solve the problem.
Other Troubleshooting Tips
If none of the above suggestions are helping, please try re-booting your computer. If you are still having difficulty accessing the online electronic resources remotely please call Merri Hartse at 359-6967 or e-mail firstname.lastname@example.org