All of our databases may be accessed from any computer connected to the Internet, with your NetID username and password. This username/password is the same one that you use to log into campus computers, the wireless network, NetStorage,etc.
If you have problems logging in, see below.
NOTE: If you can access one database, but not another (such as EBSCOhost databases are working fine, but you cannot access ProQuest databases), please contact the Reference Desk at Ask a Librarian. We need to know when specific databases are not working!
3. Have you created a NetID/Single Sign On password? (Your EagleNET PIN will not work.)
Yes! Proceed to question 3.
3. Can you access Canvas https://canvas.ewu.edu or another resource that required you to log in with your NetID?
Yes! Proceed to question 4.
No. Then there is something wrong with your password, such as it expired (password is good for only 120 days), or something wrong with your account.
4. Did you connect to the EWU Libraries authentication page, pictured below?
Yes! Type in your NetID and password.
No. There are a few possible reasons why you are not seeing the page above...
5. Did you recently change your password?
Try clearing out your cookies and your cache. But don't disable cookies entirely! Your computer must be able to accept all cookies for this service to work. To change the cookies setting, under Tools or Options in your browser, look for the Privacy or Security tab.
5. Do you have your cookies disabled or limited on your Internet browser?
Your computer must be able to accept all cookies for this service to work. To change the cookies setting, under Tools or Options in your browser, look for the Privacy or Security tab.
6. Does your browser block pop-up windows?
Some of our databases require pop-up windows. Changing your browser settings to allow pop-ups may solve the problem.
If none of the above suggestions are helping, please try re-booting your computer.
If you are still having difficulty accessing the online electronic resources remotely please call Doris Munson at 359-6395 or e-mail firstname.lastname@example.org
JFK Reference Desk
Spokane Academic Library
Have a question? Please ask using the chat box below!
This is monitored by librarians 24/7. If the EWU Librarians are unavailable because they are helping other students or the reference desk is closed, then your question will be answered by a librarian at another location.