Hours: 7:00 am–4:00 pm, M–F
Problems or emergencies:
Contact the ILL department during business hours. If you need to report a problem after 4:00 pm or during the weekend, please contact the Circulation Desk at 509-359-7888.
How long does it take?
How do you contact me?
Notifications of available items and other interlibrary loan correspondence are sent to the email address on file.
Where do I pick up my items?
Library Use Only and other conditions:
Sometimes lending libraries send special materials to us on the condition that they are used only in the library. These materials are marked Library Use Only, they must not be taken out of the library. You may be asked to leave your ID or other form of collateral at the Circulation desk, to view Library Use Only in another part of the library. Sometimes we also see books where photocopying is not allowed, or only selected pages may be copied. It is important to respect special conditions as set by the lending library.
Where do I return my items?
Loans must be returned to the JFK Library on or before the due date.
Who is eligible?
Is there a charge?
What can I request?
You can request the following types of items through interlibrary loan.
If you request an item that is checked out, missing, or on reserve, please indicate this information in the notes field of the interlibrary loan request form.
What can't I request?
Can I order textbooks?
Interlibrary Loan Textbook policy Effective 6/1/17 One textbook request, per title, per quarter. No duplicate textbook requests in the same quarter. Overdue ILL books that are considered lost will be billed to the borrowers university account. Charges may be non-refundable. Patrons that fail to return ILL textbooks on time, will be placed on a library use only restriction for the remainder of the current quarter and the following quarter.
How many items can I request?
Due to the heavy volume of requests that interlibrary loan receives, please submit no more than 10 requests per week. Additional requests will be worked on as time allows.
How long is the loan period?
Can I renew my loan?
The lending library decides whether a renewal is allowed or not. Sometimes we receive books from libraries that will not allow renewals. This will be printed on the ILL label on the book. Sometimes we request a renewal and the lending library still replies no; we will do our best to get a renewal for you. We will submit the renewal request on your behalf. Sometimes it takes a few days to receive a reply from the lender.
To request a renewal, call 509 359-2492 (leave your name, ILL #, and book title) or email firstname.lastname@example.org
Why is my book recalled?
Sometimes a lending library will recall a book that it has lent out via ILL. This happens when the item is needed by one of their own students or professors.
This means that the borrowing period will be cut short and the book must be returned right away. We will send you an email message telling you that the book has been recalled and that the due date has changed.
Please return the item as quickly as you can. This helps us maintain a good relationship with the lending library so we can continue borrowing from them in the future.
If you still need that item you might try ordering it again via ILL and we will do our best to get it from another library. However, it can be difficult, or even impossible, to reorder rare materials.
Can I cancel a request?
That depends. If we catch the request before a potential lending library receives it, we can cancel it. If the lending library has already shipped the item it is too late. Please let us know quickly if you wish to cancel a request, and we will try. It does help us save staff time and costs.
I lost my book! What should I do?
Let us know and we will contact the lender. The lending library will send us an invoice for the replacement of the book. Replacement costs vary a great deal, and each library has its own policies. Replacement fees can be quite high, $100 or more is typical. We will have to pass this cost on to you by adding this fee to your EWU university account. DO NOT buy a replacement copy until we find out if the lender will accept it; some libraries will not accept replacement copies.
Meanwhile, keep looking for the lost book!
How do I view my article?
I just received an email notification that my article has arrived, but I can't see the PDF file.